Frequently Asked Questions

Yes, we offer detailed floor plans as part of our real estate photography services, but they are not included in all packages. Using advanced technology like iGUIDE, we can provide accurate measurements and room dimensions when requested, giving potential buyers a clear understanding of the property's layout. This optional service enhances your listing by adding both stunning visuals and detailed property information.

A real estate virtual tour is an interactive, 360-degree experience that allows potential buyers to explore a property online. It benefits listings by increasing engagement, reaching a wider audience, saving time by pre-qualifying interested buyers, and offering a better visualization of the property’s layout. Virtual tours enhance the appeal of listings and can help attract more serious buyers.

Yes, we offer 3D virtual tours using advanced technology like iGUIDE for real estate properties. While we do not specifically use Matterport, our 3D tours provide similar immersive experiences, allowing potential buyers to explore properties in detail, view floor plans, and navigate through each room at their own pace. This service helps showcase properties effectively and attracts more potential buyers.

iGUIDE is a 3D virtual tour technology that combines 360-degree photography with detailed floor plans and accurate measurements. It enhances real estate tours by providing interactive floor plans, precise room dimensions, and easy navigation through the property. This gives potential buyers a better understanding of the space, making it a more engaging and informative experience.

Yes, we offer package deals that combine real estate photos, virtual tours, and drone services to provide a comprehensive marketing solution for your property. Our packages are customizable to fit your needs and budget, offering savings when bundling multiple services together. Contact us for more details on available packages and pricing.

The turnaround time for receiving edited real estate photos is typically within 24 to 48 hours after the shoot. For edited videos, including drone footage or virtual tours, it may take up to 72 hours. We prioritize delivering high-quality, professionally edited content in a timely manner to meet your listing needs.

Yes, we offer a range of real estate marketing services beyond photography and videography. These include virtual tours, 3D floor plans, aerial drone services, and custom video production. We also create social media clips to help promote your property across various platforms. Contact us to learn how we can help elevate your real estate marketing strategy.

Yes, we offer a range of real estate marketing services beyond photography and videography. These include virtual tours, 3D floor plans, aerial drone services, and custom video production. We also create social media clips to help promote your property across various platforms. Contact us to learn how we can help elevate your real estate marketing strategy.

A typical real estate photography shoot usually takes between 1 to 2 hours, depending on the size and complexity of the property. Smaller homes or condos may take less time, while larger properties or those requiring additional services—such as drone photography, virtual tours, or twilight shots—can take longer. We work efficiently to ensure high-quality real estate photos while respecting your schedule. If you're booking multiple services, like aerial drone videography or 3D tours, we’ll provide a customized time estimate based on your needs.

At Trillium Imaging Services, we proudly offer real estate photography and drone services throughout Southern Ontario. Our primary service areas include Cambridge, Kitchener, Waterloo, Hamilton, Brantford, and Guelph. However, we are open to accommodating projects in nearby regions upon request. Whether you're looking for stunning real estate photos, aerial videography, or virtual tours, our team is ready to capture your property from every angle.

Yes, at Trillium Imaging Services, we offer both real estate virtual tours and commercial 360-degree tours. Our advanced equipment, including the Planix iGUIDE and 360-degree cameras, allows us to create immersive and interactive virtual experiences. These tours provide potential buyers with a comprehensive view of your property, allowing them to explore every room and detail from the comfort of their own home. Whether you're showcasing residential or commercial properties, our virtual tours are designed to highlight your listing's best features and attract more prospective buyers.

Yes, we provide high-resolution real estate photos optimized for both print and web use. Our images are captured with professional-grade equipment to ensure sharp, detailed results that showcase your property beautifully. You’ll receive web-ready versions for online listings, as well as high-resolution files suitable for brochures, flyers, and other printed marketing materials. Whether you need high-quality images for MLS listings, websites, or print campaigns, our real estate photography services are designed to meet all your marketing needs.

We understand that schedules can change. For cancellations or rescheduling, we require at least 24 hours' notice to avoid a cancellation fee. Cancellations or changes made with less than 24 hours' notice may incur a fee, as this allows us to manage our scheduling efficiently.

You will typically receive your real estate photos within 24 to 48 hours after the shoot. For videos and more complex projects like drone videography or virtual tours, delivery times may take up to 72 hours. We strive to provide quick turnaround times while ensuring the highest quality for your listing materials.

While Trillium Imaging Services specializes in capturing high-quality real estate photos and virtual tours, we do not provide home staging services directly. However, we understand the importance of showcasing a property in its best light, so we can offer recommendations and guidance to help you prepare your space for the shoot. Proper staging and decluttering can significantly enhance the appeal of your real estate photos, and we're happy to work with your existing staging or connect you with trusted local home staging professionals to ensure your property looks its absolute best.

Yes, all real estate photos taken by Trillium Imaging Services are professionally edited and retouched before delivery. Our team of skilled editors enhances every image to ensure your property looks its best, with adjustments made for brightness, contrast, color correction, and sharpness. We also offer advanced retouching services to remove minor imperfections, correct distortion, and improve overall composition. Our goal is to provide you with stunning, high-quality photos that capture the essence and appeal of your property.

Yes, we provide both aerial photography and drone videography for real estate. Our licensed drone pilots capture stunning aerial views of properties, offering a unique perspective that enhances listings and showcases the property and surrounding areas in a visually compelling way.

Yes, at Trillium Imaging Services, our drone pilots are fully licensed and insured for real estate drone services. Our team includes professionals with Advanced Drone Pilot Certifications in compliance with Canadian aviation regulations, ensuring safe and legal operations in controlled airspaces. Additionally, we maintain comprehensive insurance coverage to protect both our clients and our operations, offering peace of mind during every project. Whether you need aerial photography, videography, or virtual tours, you can trust that our licensed and insured drone pilots deliver high-quality, compliant services for your real estate needs.

Yes, at Trillium Imaging Services, our drone pilots are fully licensed and insured for real estate drone services. Our team includes professionals with Advanced Drone Pilot Certifications in compliance with Canadian aviation regulations, ensuring safe and legal operations in controlled airspaces. Additionally, we maintain comprehensive insurance coverage to protect both our clients and our operations, offering peace of mind during every project. Whether you need aerial photography, videography, or virtual tours, you can trust that our licensed and insured drone pilots deliver high-quality, compliant services for your real estate needs.

Our drones can legally fly up to 122 meters (400 feet) above ground level for real estate aerial videography, which is more than sufficient for most projects. This altitude provides excellent views of properties and their surroundings. If a higher elevation is required for specific situations, we can obtain special permission to exceed this limit, ensuring we capture the best possible footage while staying fully compliant with regulations.

Ideal weather conditions for drone photography and videography include clear skies with plenty of natural light, as sunny or partly cloudy days offer the best visibility and vibrant imagery. Low wind conditions are crucial for stable flight and smooth footage, as high winds can make it difficult to control the drone and impact the quality of the images. Dry weather is also essential, as rain, snow, or fog can interfere with visibility and potentially damage the equipment. At Trillium Imaging, we carefully monitor weather conditions to ensure the highest quality footage for your real estate needs.

If the weather is bad on the day of your scheduled real estate photoshoot, we can work with you to reschedule the session. Rain, strong winds, or poor visibility can affect the quality of outdoor and drone shots, so we’ll monitor the weather closely and recommend postponing if conditions aren’t ideal. There is no need to worry; we aim to ensure your property is captured in the best possible conditions.

To prepare your property for a photography or drone session, start by cleaning and decluttering all rooms to create a tidy, open space. This includes removing personal items and excess furniture that might distract from the home's features. For outdoor shots, enhancing curb appeal is important, so make sure to mow the lawn, trim hedges, and tidy up any outdoor areas. Open all curtains and blinds to let in as much natural light as possible, and turn on all interior lights to brighten the rooms. If you have vehicles in the driveway or in front of the house, move them to keep the exterior clear, especially for drone shots. Finally, staging the property by arranging furniture and décor can help highlight its key features, ensuring it looks its best for both photography and drone footage.

Yes, you can be present during the real estate photoshoot or drone video session. In fact, being on-site can be helpful if any last-minute adjustments or questions arise. However, we recommend minimizing activity inside the property during the shoot to ensure the best possible results, as movement and disruptions can affect the final images or footage. Our team will handle the session professionally and efficiently to capture your property in the best light.

Yes, you can be present during the real estate photoshoot or drone video session. In fact, being on-site can be helpful if any last-minute adjustments or questions arise. However, we recommend minimizing activity inside the property during the shoot to ensure the best possible results, as movement and disruptions can affect the final images or footage. Our team will handle the session professionally and efficiently to capture your property in the best light.

Yes, we offer package deals that combine real estate photos, virtual tours, and drone services to provide a comprehensive marketing solution for your property. Our packages are customizable to fit your needs and budget, offering savings when bundling multiple services together. Contact us for more details on available packages and pricing.